23 Chatbots Stats You Need To Know

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JCB
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23 Chatbots Stats You Need To Know

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1) 70% of Millennials reporting positive chatbot experiences

2) 86% of customers who believe there should be an escalate to agent option when talking to a chatbot

3) 56% of businesses claim chatbots are driving disruption in their industry

4) 57% of businesses agree chatbots deliver large ROI with minimal effort

5) 90% of businesses reporting faster complaint resolution with bots

6) 80% of organizations looking to implement chatbots by 2020

7) 276% Projected chatbot adoption growth by 2020

8) $0.70 Projected chatbot cost savings per customer interaction

9) $8B Projected business cost savings from chatbots by 2022

10) 75% to 90% Projected percentage of queries to be handled by bots by 2022

11) 2.5B hours Projected time savings for businesses and consumers from chatbots by 2023

12) $112B Projected value of chatbot eCommerce transactions by 2023

13) Chatbots can cut operational costs by up to 30%.

14) 85% of customer interaction will be handled without human agents by 2021.

15) 50% of businesses plan to spend more on chatbots than on mobile apps.

16) 64% of internet users say 24-hour service is the best feature of chatbots.

17) 37% of people use a customer service bot to get a quick answer in an emergency.

18) Interest in chatbots increased by 160% in 2018.

19) 53% of service organizations are going to use chatbots within the next 18 months.

20) Approximately 40% of people of all ages prefer to use chatbots when shopping online.

21) 48.78% of female shoppers like chatbots and use them as a channel of communication when buying online.

22) 47.92% of men use chatbots if they can’t find answers to simple questions.

23) 63% of consumers think businesses should be on Messenger.

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* Sources: CNBC, Juniper Research, Gartner, Comm100, CCW Digital, Forbes, MIT Technology Review, Accenture Digital
- JCB -
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